Which of the following statements is true of standardization?
A) It can ensure that activities within a firm run smoothly and yield predictable outcomes.
B) It is defined as the degree to which a firm utilizes rules, procedures, and written documentation to structure the behavior of employees.
C) It involves the use of organic structures instead of mechanistic ones.
D) It encourages the creativity and experimentation that leads to innovative ideas.

Question

Quizplus · Accepted Answer

Standardization involves establishing consistent processes, guidelines, and procedures to ensure that activities within a firm run smoothly and predictably. This can improve efficiency, reduce errors, and increase quality control. While standardization may limit creativity and experimentation, it can also provide a foundation for innovation by establishing a stable and reliable framework for employees to work within. Choice B is partially correct in defining standardization, but it is only one aspect of it. Choice C is incorrect as organic structures are characterized by decentralized decision-making and flexibility, while mechanistic structures are more rigid and rule-based, which is more similar to standardization. Choice D is incorrect as standardization is typically associated with conformity and consistency rather than encouraging creativity and experimentation.

Which of the Following Statements Is True of Standardization