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During a Project to Improve Efficiency at a Customer Service

Question 65

Multiple Choice

During a project to improve efficiency at a customer service center, the product owner has established that a 15% improvement from the start on each of a specific set of 5 measures is the target for a particular initiative. They meet this goal and move on to a new initiative. Having a metric and a target helped them do what activity?


A) Analyze to determine what is valuable
B) Assess stakeholder compliance
C) Determine if the need is satisfied
D) Prioritize the next initiative

Correct Answer:

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