An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?
A) Ethnographic study.
B) Interviewing.
C) Activity sampling.
D) Protocol analysts.

Question

Quizplus · Accepted Answer

Protocol analysis involves asking participants to describe their thought processes as they perform a task, which is similar to asking them to describe each step in the task as they perform it. This technique can help the analyst gain insight into how people approach tasks and can identify areas where improvements can be made.

An Analyst Has Asked a User to Describe Each Step