Which of the following investigation techniques involves following a user for one or two days in order to find out what a particular job entails?
A) Scenario analysis.
B) Protocol analysis.
C) Shadowing.
D) Activity sampling.

Question

Quizplus · Accepted Answer

Shadowing involves following a user for a period of time, typically a day or two, in order to observe and understand their work activities and responsibilities. This technique provides firsthand insight into a user's daily tasks and can help identify pain points or areas for improvement in their workflow.

Which of the Following Investigation Techniques Involves Following a User