Which of the following statement is TRUE about the process view of an organisation?
A) It focuses on the customer of the organisation.
B) It focuses solely on the internal view of the organisation.
C) It focuses on the functions of an organisation.
D) It focuses on the organisational structure.

Question

Quizplus · Accepted Answer

The process view of an organisation focuses on the end-to-end processes that are involved in delivering value to the customers of the organisation. It involves identifying, mapping, and improving the business processes that are required to deliver products or services to customers. Therefore, the process view of an organisation primarily focuses on the customer of the organisation.

Which of the Following Statement Is TRUE About the Process