Sally bought a blender from her local appliance store. When she changed blades the blender would not function. For the manufacturer this would be categorized as what type of cost?

Question

Sally bought a blender from her local appliance store.  When she changed blades the blender would not function.  For the manufacturer this would be categorized as what type of cost?

Quizplus · Accepted Answer

External failure costs are incurred when a product fails after it has been delivered to the customer, such as when a product is defective or does not function as expected.

Sally Bought a Blender from Her Local Appliance Store