The principal objective of total quality management in manufacturing is to:
A) implement statistical process control.
B) meet the expectations of the customer.
C) reduce the costs of failure.
D) eliminate inspections.

Question

Quizplus · Accepted Answer

The primary objective of total quality management in manufacturing is to meet the expectations of the customer. While statistical process control, reducing the costs of failure, and eliminating inspections are all important components of TQM, they are means to achieving the ultimate goal of customer satisfaction.

The Principal Objective of Total Quality Management in Manufacturing Is