An organization concentrating its efforts on meeting the internal performance standards related to availability, operational performance, and reliability has focused on which of the following aspects of the customer relationship?
A) Customer service
B) Customer satisfaction
C) Customer loyalty
D) Customer success

Question

Quizplus · Accepted Answer

Focusing on internal performance standards such as availability, operational performance, and reliability is directly related to ensuring customer satisfaction, as these factors contribute to meeting customer expectations and needs.

An Organization Concentrating Its Efforts on Meeting the Internal Performance