The balanced scorecard measures four areas of financial and nonfinancial performance of a business. Identify one of the following that is not included as a performance measurement.
A) internal process
B) financial
C) innovation and learning
D) employees

Question

Quizplus · Accepted Answer

The balanced scorecard includes measures of financial performance, customer satisfaction, internal processes, and innovation and learning. Employees, while crucial to achieving outcomes in these areas, are not a separate category in the traditional balanced scorecard framework.

The Balanced Scorecard Measures Four Areas of Financial and Nonfinancial