In which of the following situations is grievance handling most successful?
A) in nonunionized businesses
B) in unionized businesses
C) when supervisors are formally trained in the terms of the labour agreement and the development of counselling skills
D) when union stewards are selected by management

Question

Quizplus · Accepted Answer

Grievance handling is most successful when supervisors are formally trained in the terms of the labour agreement and the development of counselling skills. This helps in effectively addressing and resolving employee grievances, which helps in maintaining a positive work environment. Unionized businesses may have established processes for grievance handling, but training for supervisors is still necessary. Nonunionized businesses may not have a formal process, but still, supervisor training is beneficial for resolving employee grievances. Selection of union stewards by management may create a conflict of interest and undermine the credibility of the grievance handling process.

In Which of the Following Situations Is Grievance Handling Most