Alberta Oil Corporation is planning to implement an open-door policy to deal with employee complaints. What is a key criterion for this policy to be successful?
A) Managers must encourage employees to voice their complaints and listen honestly to those concerns.
B) Managers must ensure that employees come to them only with job-related concerns.
C) Managers must emphasize that they can offer solutions only on an advisory basis.
D) Managers must formalize the procedure and encourage employees to "start at the top."

Question

Quizplus · Accepted Answer

For an open-door policy to be successful, managers must encourage employees to voice their complaints and actively listen to their concerns. This creates a culture of trust and transparency, allowing issues to be addressed before they escalate. Option B is too restrictive and can discourage employees from sharing non-job-related concerns, which can still affect their overall job satisfaction. Option C suggests that managers may not take action on employee concerns, which could ultimately erode trust in the open-door policy. Option D, while helpful, is not as important as the active listening and encouragement of employees to speak up.

Alberta Oil Corporation Is Planning to Implement an Open-Door Policy