According to a recent study, what percent increase in customer satisfaction did Sears stores realize with every five percent increase in improved employee attitudes?
A)0.8%
B)1.3%
C)1.8%
D)2.3%

Question

Quizplus · Accepted Answer

According to the question, the study found that there was a direct correlation between improved employee attitudes and customer satisfaction. Specifically, for every five percent increase in improved employee attitudes, there was a 1.3% increase in customer satisfaction. Therefore, the correct answer is B) 1.3%.

According to a Recent Study, What Percent Increase in Customer