Social CRM is centered on lifetime value; customers that are likely to generate the most business get the most attention and have the most effect on the organization.
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Verified
Q6: Social media is the use of information
Q7: Social CRM is a dynamic, SM-based CRM
Q7: Social media application providers are companies and
Q11: Users employ browsers and client applications to
Q12: Social networking procedures are more informal for
Q14: Content data differentiates SMIS from Web site
Q14: SM sponsors contribute to the site via
Q15: Both community users and employees of SM
Q18: SM communities are formed based on mutual
Q40: The primary risk of peer-to-peer support is
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