Measuring the impact of knowledge management is difficult for organisations.According to the CHRM Application Tool one way to evaluate knowledge management against success criteria is to:
A) assess the degree to which profits have increased since the implementation of knowledge management
B) assess the degree to which customers complaints have decreased since the implementation of knowledge management
C) assess the degree to which the collective knowledge of employees has increased since the implementation of knowledge management
D) all of the above

Question

Quizplus · Accepted Answer

The CHRM Application Tool suggests evaluating knowledge management's impact by looking at various success criteria, including increased profits, decreased customer complaints, and the enhancement of employees' collective knowledge. These metrics collectively provide a comprehensive view of knowledge management's effectiveness.

Measuring the Impact of Knowledge Management Is Difficult for Organisations