Technician A says a supplemental estimate is sometimes the result of unknown previous repairs. Technician B says if any hidden damage becomes evident, the shop should proceed with the repairs and notify the insurance company for payment when the job is completed. Who is correct?
A) Technician A
B) Technician B
C) Both Technician A and B
D) Neither Technician A nor B

Question

Quizplus · Accepted Answer

Technician A is correct because a supplemental estimate may be needed when previous repairs or damage that was not initially visible or known about are discovered during the repair process. Technician B is incorrect because the proper procedure is to notify the insurance company of the hidden damage and await approval before proceeding with additional repairs, not to complete them and then notify the insurance company for payment.

Technician a Says a Supplemental Estimate Is Sometimes the Result