Martha, a support technician, is troubleshooting a problem with a shared printer. All her colleagues, including Flavio, had complained that the printer control codes appear on printouts. She identifies corrupt print drivers as the cause of the problem. She reinstalls the print driver on Flavio's computer, and he does not face this problem again. However, other people in her company still face the issue. What should Martha have done to mitigate this issue for everyone?
A) Changed the location of the spool folder
B) Turned the printer off and turned it on again
C) Updated or reinstalled the printer driver on the print server
D) Updated or reinstalled the printer driver on all the print clients individually

Question

Quizplus · Accepted Answer

Since other people in the company are still facing the issue, it is likely that the corrupt print drivers are still present on the print server. Martha should update or reinstall the printer driver on the print server to mitigate the issue for everyone. This will ensure that all print clients using the shared printer will have access to the updated drivers without requiring individual updates on each computer.

Martha, a Support Technician, Is Troubleshooting a Problem with a Shared