Which Web-driven technology allows agents or specialists to "approach" customers while they are online and offer assistance?
A) chats
B) online forums
C) blogs
D) e-mail

Question

Quizplus · Accepted Answer

Chats allow agents or specialists to directly communicate with customers who are online and offer assistance. Online forums and blogs are not direct communication channels, and e-mail is typically used for more formal or long-form communication, rather than immediate assistance.

Which Web-Driven Technology Allows Agents or Specialists to "Approach" Customers