A few strategies to use when practicing active listening with customers is to be ready to listen and take notes, ask questions, and restate the customer's points for clear understanding.
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Q6: Diverting, or switching to a more comfortable
Q7: Empathetic listeners observe the emotions behind the
Q8: CSRs must have strong listening skills regardless
Q9: The three listening levels discussed in the
Q10: Active listening requires the energy and discipline
Q12: Restating or paraphrasing what the speaker says
Q13: Receiving customer feedback is advantageous because it
Q14: Through selective listening, a CSR discovers important
Q15: Responsive feedback such as, "I had a
Q16: Even the best communicators can occasionally create
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