In a written or spoken message, tone refers to the sender's attitude toward the recipient and the subject of the message.
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Q6: The communications message consists solely of the
Q7: By avoiding or ignoring problems, passive communicators
Q8: When working with global and diverse customers,
Q9: The passive and aggressive communication styles should
Q10: The best response to a service request
Q12: CSRs are typically not required to have
Q13: In general, successful communication is evidenced by
Q14: "Could you please try to explain it
Q15: The most productive CSRs focus solely on
Q16: Although quick responses to customer questions are
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