Currently, there is no type of professional certification available to those working in the customer service industry.
Correct Answer:
Verified
Q1: Most customer service representative jobs require an
Q3: When difficult people are ignored, they tend
Q4: Managers build trust by treating all personal
Q5: When employees are not trained and unable
Q6: Standards do not have to be stated
Q7: The goal of conflict resolution is to
Q8: Employees for companies with established service standards
Q9: Valuable leaders of customer service departments are
Q10: One of the most important rules for
Q11: Most of the best managers in an
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