When managers monitor customer service calls, they pay attention to the tone and manner the CSR uses to discuss various situations with customers.

Name: When managers monitor customer service calls, they pay attention to the tone and manner the CSR uses to discuss various situations with customers.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Managers do monitor the tone and manner of CSRs during customer service calls, as it can impact the overall customer experience and satisfaction.

When Managers Monitor Customer Service Calls, They Pay Attention to the Tone