Components of a win-win negotiation that CSRs should use are to
A) focus on interests, not positions.
B) separate the people from the problem.
C) insist that the best solution be based on some mutually acceptable and objective standard.
D) all of the above.

Question

Quizplus · Accepted Answer

All three components (focusing on interests, separating people from the problem, insisting on a mutually acceptable and objective standard) are important in a win-win negotiation and should be utilized by CSRs to achieve a mutually beneficial outcome for both parties involved.

Components of a Win-Win Negotiation That CSRs Should Use Are