At the heart of CRM implementation is the careful acquisition and secure storage of information about each customer, as well as the analysis, sharing, and tracking of this knowledge.
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Q1: Goals are specific steps to be taken
Q2: Characteristics that place the organization at a
Q4: Forward-thinking companies conduct a SWOT analysis after
Q5: Businesses typically have three levels of management--top,
Q6: The SWOT analysis begins with specifying the
Q7: Customer Service Life Cycle (CSLC) is a
Q8: It is an unprofessional customer service strategy
Q9: A data warehouse provides a common location
Q10: Employees need to understand what the vision
Q11: Supervisors make daily decisions that ensure specific
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