True empowerment means that employees can bend the rules to do whatever they have to do (within legal bounds) to take care of the customer.

Question

Quizplus · Accepted Answer

True empowerment means giving employees the freedom to make decisions and take action to satisfy customers' needs, even if it means bending rules or procedures. However, this should be done within legal and ethical boundaries.

True Empowerment Means That Employees Can Bend the Rules to Do