____ is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs.
A) The needs satisfaction index
B) The operations effectiveness ratio
C) The productivity/efficiency ratio
D) Quality
E) Synergistic effectiveness

Question

Quizplus · Accepted Answer

Quality is defined as the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs. This includes both tangible features (such as durability and reliability) and intangible features (such as customer service and brand image). Quality is essential for ensuring customer satisfaction and loyalty, and is a key factor in the success of any business.

____ Is the Totality of Features and Characteristics of a Product