When a worker decides to pursue an agency policy change, he or she should first answer each of the following questions except:
A) Will the change result in improved service delivery and resources to clients?
B) Will the change result in clear and measurable goals, objectives, and action steps?
C) Will the change result in improved working conditions for staff so that they are better able to serve their clients in a more effective or efficient way?

Question

Quizplus · Accepted Answer

The question asks for the option that should not necessarily be considered first when pursuing an agency policy change. While improved service delivery (A) and improved working conditions (C) directly relate to the effectiveness and efficiency of serving clients, setting clear and measurable goals, objectives, and action steps (B) is more about the method of implementing change rather than a primary consideration for deciding whether a change should be pursued.

When a Worker Decides to Pursue an Agency Policy Change