The central theme of TQM is:
A) A formal, rigid structure
B) Centralization
C) Importance of the customer/client
D) Employee morale and productivity

Question

Quizplus · Accepted Answer

The central theme of TQM is the importance of the customer/client. TQM emphasizes meeting the needs and expectations of the customer in order to achieve success. This includes focusing on quality, continuous improvement, and customer satisfaction. While employee morale and productivity are also important aspects of TQM, they are not the central theme. A formal, rigid structure and centralization are not necessarily key features of TQM.

The Central Theme of TQM Is