An important step in managing conflict is to focus on positions, not interests.

Question

Quizplus · Accepted Answer

The statement is false. An important step in managing conflict is to focus on interests, not positions. This means understanding and addressing the underlying needs, concerns, and values of each party involved in the conflict, rather than just their stated positions or demands. By identifying and addressing the interests behind the positions, it is often possible to find mutually beneficial solutions that meet the needs of all parties involved.

An Important Step in Managing Conflict Is to Focus on Positions