Two technicians are discussing shop management. Technician A says that the owner of a small shop may be the only manager and may be the billing clerk and service writer. Technician B says that large shops may have many levels of management. Who is correct?
A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Both technicians are correct. In small shops, the owner may wear multiple hats and handle different aspects of management including billing, service writing and other managerial duties. On the other hand, large shops typically have multiple levels of management including department managers, service advisors, and general managers.

Two Technicians Are Discussing Shop Management