Two technicians are discussing customer service. Technician A says that every department at a dealership must work together with the other departments to retain customers. Technician B says that only the service manager is responsible for customer retention. Who is correct?
A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Technician A is correct in stating that every department at a dealership must work together with the other departments to retain customers. While the service manager may have a role in customer retention, it is a collaborative effort among all departments to provide excellent customer service and retain customers.

Two Technicians Are Discussing Customer Service