When you receive a telephone call from a person who is unreasonable, rude, or demanding, you should
A) put the person on hold
B) remain outwardly calm and try to be helpful
C) demand an apology
D) none of the above

Question

Quizplus · Accepted Answer

Remaining outwardly calm and trying to be helpful is the best choice when dealing with an unreasonable, rude or demanding person on the phone. This helps to diffuse the situation and prevent it from escalating. Putting the person on hold or demanding an apology can make the situation worse or create more tension.

When You Receive a Telephone Call from a Person Who