Case 4-1
You check your email and find several messages from friends and acquaintances plus two messages with attachments: one from a friend and one from a sender that you do not know.
-What action should you take in replying to an email message from an acquaintance that rudely disagrees with you on a topic about which the two of you have been corresponding?
A) Reply immediately with an equally rude and strongly worded message restating your position on the topic
B)Reply immediately with a message typed in all caps to emphasize your position on the topic
C) Wait a few hours or a day before replying and avoid using strong language or insults in your response
D)Forward the offending message to all of your contacts

Question

Case 4-1 
You check your email and find several messages from friends and acquaintances plus two messages with attachments: one from a friend and one from a sender that you do not know. 
-What action should you take in replying to an email message from an acquaintance that rudely disagrees with you on a topic about which the two of you have been corresponding?
A) Reply immediately with an equally rude and strongly worded message restating your position on the topic
B)Reply immediately with a message typed in all caps to emphasize your position on the topic
C) Wait a few hours or a day before replying and avoid using strong language or insults in your response
D)Forward the offending message to all of your contacts

Quizplus · Accepted Answer

It is important to remain calm and professional in email correspondence, even if the other person is being rude. Taking a break before replying can help you compose a thoughtful response that addresses the issue without escalating the conflict. Option A and B both involve responding with negativity, which is not productive or helpful in resolving the disagreement. Option D is also not appropriate as forwarding the message to others could further escalate the conflict and damage relationships.

Case 4-1 You Check Your Email and Find Several Messages from Friends