Jerry is working at the desk of a client in the marketing department of his company. The client thinks that the problem is the video card, because he has a computer at home with the same problem. The client explains to Jerry that when he fixed the problem, he had to reseat the video card.
What should Jerry do when dealing with the client? (Select all that apply.)
A) Compliment the client on his knowledge.
B) Use computer jargon when talking with the client.
C) Explain that you are certified and don't need his help.
D) Ask the client to backtrack to see what things he tried in order to fix the computer.
E) Check the simple things first to make sure you do not miss anything.

Question

Jerry is working at the desk of a client in the marketing department of his company. The client thinks that the problem is the video card, because he has a computer at home with the same problem. The client explains to Jerry that when he fixed the problem, he had to reseat the video card.  
What should Jerry do when dealing with the client? (Select all that apply.)
A) Compliment the client on his knowledge.
B) Use computer jargon when talking with the client.
C) Explain that you are certified and don't need his help.
D) Ask the client to backtrack to see what things he tried in order to fix the computer.
E) Check the simple things first to make sure you do not miss anything.

Quizplus · Accepted Answer

The Answer of Jerry is working at the desk of a client in the marketing department of his company. The client thinks that the problem is the video card, because he has a computer at home with the same problem. The client explains to Jerry that when he fixed the problem, he had to reseat the video card.  
What should Jerry do when dealing with the client? (Select all that apply.)
A) Compliment the client on his knowledge.
B) Use computer jargon when talking with the client.
C) Explain that you are certified and don't need his help.
D) Ask the client to backtrack to see what things he tried in order to fix the computer.
E) Check the simple things first to make sure you do not miss anything.

Jerry Is Working at the Desk of a Client in the Marketing