Which of the following statements about complaint messages is mostaccurate?
A)Complaint messages should not include attachments;the body of your message alone must make your case effectively.
B)An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts.
C)Anger and emotion are effective persuaders in complaint messages.
D)Complaint messages should open by stating exactly what you want done.

Question

Quizplus · Accepted Answer

An effective complaint message must make a reasonable and valid request and present a logical case with clear facts. It should avoid using anger and emotion as persuaders and should open with a clear statement of the problem before stating what is expected to be done to address the issue. Attachments can be included in a complaint message if they provide additional evidence or support for the case being made.

Which of the Following Statements About Complaint Messages Is Mostaccurate