________ messages express thanks,congratulations,recognition,and sympathy.
Correct Answer:
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Q102: Planning for _ is important in helping
Q103: Even if youexpress sympathy immediately after learning
Q104: Your company was charged twice last month
Q105: In the _ of a claim message,explain
Q106: You are a landlord for an office
Q108: Goodwill messages should be selfless,specific,sincere,spontaneous,and _.
Q109: Deciding whether to _ to a customer
Q110: Even in an age of digital communication,claims
Q111: Use the _ organizational strategy for claims
Q112: Although e-mail is effective for both internal
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