Anticipating future business is an effective way to ________ in the closing of an adjustment message.
A)ignore the customer's frustration
B)meet your sales quotas
C)express confidence that the problem has been resolved
D)apologize sincerely

Question

Anticipating future business is an effective way to ________ in the closing of an adjustment message.
A)ignore the customer's frustration
B)​meet your sales quotas
C)express confidence that the problem has been resolved
D)apologize sincerely

Quizplus · Accepted Answer

Anticipating future business shows that the company is confident in its ability to resolve issues and maintain the customer's trust, which can help to restore the customer's confidence in the company and ensure their continued loyalty. Ignoring the customer's frustration or simply apologizing may not be enough to fully resolve the situation, while trying to meet sales quotas may be inappropriate in the context of an adjustment message.

Anticipating Future Business Is an Effective Way to ________ in the Closing