Instructions will be most readable if the steps are presented in a bulleted vertical list.
Correct Answer:
Verified
Q11: An adjustment message granting a claim should
Q12: Most routine request and response messages should
Q13: When writing a positive review of a
Q14: As you prepare to write a business
Q15: Social media have drastically shortened business response
Q17: Thank you in advance for your cooperation
Q18: If you have a complaint against a
Q19: Phone calls and e-mail messages are usually
Q20: Business letters are preferred over e-mail when
Q21: Business letters are less likely than electronic
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