As a technical support rep,Michael is responding to a customer's question sent to him via e-mail.What should Michael's first task be?
A)Print the customer's message.
B)Determine the purpose of the message he will send as a response.
C)Start composing his reply.
D)Conduct any necessary research.

Question

Quizplus · Accepted Answer

Michael's first task should be to determine the purpose of the message he will send as a response. This ensures that his reply is focused, relevant, and addresses the customer's needs or questions effectively.

As a Technical Support Rep,Michael Is Responding to a Customer's