Suzanne has just received an e-mail message from a client and is reading it carefully to determine her client's needs.She is involved in the ________ part of the communication process.
A)encoding
B)channel selection
C)decoding
D)feedback

Question

Quizplus · Accepted Answer

Suzanne is decoding the message from her client, which involves interpreting the message and understanding the client's needs. Encoding refers to the sender putting their thoughts or ideas into a message to convey to the receiver. Channel selection pertains to the choice of communication medium, such as email, phone, or face-to-face conversation. Feedback is the response or reaction from the receiver to the message.

Suzanne Has Just Received an E-Mail Message from a Client