Solved

Match Each Term with the Correct Statement Below

Question 22

Matching

Match each term with the correct statement below.

Premises:
Understanding or showing concern for someone's feelings or position
Demonstrating insulting, rude, or violent language or behavior
A commitment to providing high-quality customer service to all customers
People or other organizations that buy or use the products and services provided by the organization
Plans of action for achieving goals
Sending a message without words
Abilities that allow one to interact with others effectively
Departments or employees within an organization who use the products or services provided by others within the organization
Exchanging text messages in real time via a computer or other device such as a cell phone
The ability of an organization to consistently give customers what they want and need
Responses:
human relations skills
internal customers
nonverbal communication
external customers
empathy
abusive
live chat
strategies
customer focus
customer service

Correct Answer:

Understanding or showing concern for someone's feelings or position
Demonstrating insulting, rude, or violent language or behavior
A commitment to providing high-quality customer service to all customers
People or other organizations that buy or use the products and services provided by the organization
Plans of action for achieving goals
Sending a message without words
Abilities that allow one to interact with others effectively
Departments or employees within an organization who use the products or services provided by others within the organization
Exchanging text messages in real time via a computer or other device such as a cell phone
The ability of an organization to consistently give customers what they want and need
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