When testing your theory, you discover that you are wrong.
What is your next step in the troubleshooting process?
A) Ask your client more questions.
B) Establish a plan of action to resolve the problem.
C) Establish a new theory of probable cause.
D) Document your findings.

Question

Quizplus · Accepted Answer

Establishing a new theory of probable cause is the next step after discovering that your initial theory was incorrect. This allows you to continue the troubleshooting process by exploring other potential reasons for the problem.

When Testing Your Theory, You Discover That You Are Wrong