The various roles of the case manager during the first contact with the applicant include which of the following?
I.Recording information.
II.Explaining services.
III.Monitoring progress.
IV.Developing plans.
A)II and III
B)II, III and IV
C)I and II
D)I, III and IV

Question

The various roles of the case manager during the first contact with the applicant include which of the following?
I.Recording information.
II.Explaining services.
III.Monitoring progress.
IV.Developing plans. ​
A)II and III
B)II, III and IV
C)I and II
D)I, III and IV

Quizplus · Accepted Answer

During the first contact with the applicant, the case manager's roles include recording information (to understand the applicant's needs and situation) and explaining services (to inform the applicant about the available support and how it can be accessed). Monitoring progress and developing plans are typically subsequent steps after the initial contact.

The Various Roles of the Case Manager During the First