The initial contact between a case manager and an individual who is seeking services is a time when:
A)the case manager begins to develop a plan of service for the individual.
B)the case manager makes arrangements for services needed by the individual.
C)the case manager gathers basic information and gets to know the individual to establish eligibility and evaluate need for services.
D)the case manager provides a therapeutic intervention to meet the needs of the individual.

Question

The initial contact between a case manager and an individual who is seeking services is a time when: ​
A)the case manager begins to develop a plan of service for the individual.
B)the case manager makes arrangements for services needed by the individual.
C)the case manager gathers basic information and gets to know the individual to establish eligibility and evaluate need for services.
D)the case manager provides a therapeutic intervention to meet the needs of the individual.

Quizplus · Accepted Answer

During the initial contact, the case manager's primary focus is on gathering basic information about the individual and establishing a rapport to determine eligibility and assess the need for services. This step is crucial for understanding the individual's situation and how best to assist them.

The Initial Contact Between a Case Manager and an Individual