An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." When dealing with the ____ area of the balanced scorecard, the article advised librarians to ask, "How can the library continue to improve and create value?"
A)financial perspective
B)policies and procedures perspective
C)customer perspective
D)internal business perspective
E)innovation and learning perspective

Question

Quizplus · Accepted Answer

The innovation and learning perspective of the balanced scorecard focuses on how an organization can continue to improve and create value, aligning with the question posed in the article.

An Article on Public Libraries Contained the Following Statement: "The