Tom Valerio was the point man on a major push to reinvent CIGNA Property & Casualty. His vision for CIGNA was to become a top-quartile, specialist property and casualty company. It was a radical proposition. During the organizational change, having this vision was especially important during the ____ stage.
A) change
B) the change prototype
C) unfreezing
D) refreezing
E) change mobilization
Correct Answer:
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