All communication takes place at two levels - the surface level of content and the level which qualifies what was said on the surface level.The second level is called:
A)communication.
B)metacommunication.
C)qualifying communication.
D)non-communication.

Question

Quizplus · Accepted Answer

The second level of communication, which qualifies what was said on the surface level, is called metacommunication. Metacommunication includes nonverbal cues, tone of voice, and other contextual factors that also convey meaning beyond the literal words spoken.

All Communication Takes Place at Two Levels - the Surface