Mikhail's claim has been denied once. Now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. Because he expects resistance, what should he do?
A)Appeal to the receiver's sense of responsibility and pride in the company's good name.
B)Begin by presenting his resolution to the problem.
C)Address the message to a department or "To Whom It May Concern."
D)Show specifically how the receiver or the receiver's company caused the problem.

Question

Quizplus · Accepted Answer

Appealing to the receiver's sense of responsibility and pride in the company's good name is an effective strategy in persuasive communication, especially when expecting resistance. It encourages the receiver to act positively by aligning the action with the company's values and reputation.

Mikhail's Claim Has Been Denied Once