If you are uncertain how the receiver will respond, use the indirect strategy to refuse requests and claims.

Name: If you are uncertain how the receiver will respond, use the indirect strategy to refuse requests and claims.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Using the indirect strategy allows the sender to soften the refusal by providing reasons or explanations first, which can help in maintaining a positive relationship with the receiver, especially when the response might be unwelcome.

If You Are Uncertain How the Receiver Will Respond, Use