Using the following statement in an explanation of the reasons for the bad news could help the receiver to accept the message: Although we would like to consider installing the heating system you have offered, we are seeking a more energy-efficient, environmentally friendly unit.

Question

Quizplus · Accepted Answer

This statement helps the receiver understand that the rejection is based on specific, rational criteria (energy efficiency and environmental friendliness), making the bad news easier to accept because it is not a reflection of the quality of their product but rather about meeting specific needs.

Using the Following Statement in an Explanation of the Reasons