Instructions should be written in steps using the ___________________ (command)mood.
Correct Answer:
Verified
Q90: When a message is written to identify
Q91: You should never send a goodwill message
Q92: When writing goodwill messages, you should always
Q93: A personally written message will have more
Q94: When writing a message to send condolences,
Q96: Avoid emphasizing negative words such as error,
Q97: I'm sorry for any inconvenience we may
Q98: The first sentence of a direct request
Q99: Most people regard writing goodwill messages as
Q100: In the _ of a claim message,
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